We are sure that you’ll love our SOWL products when you’ll see them. But if, for some unfortunate reason, you’ll need to return your order, please, don’t hesitate to contact us first!

We have a 14-day free return policy. It means that you have 14 days after receiving your item to request a return.

You can return your product in perfect condition (with packaging & tags intact) within 14 days for an exchange or refund.

If you would like to return your order, write us first: soul@sowlhome.com

As a next step, please carefully package and post back to the below address, including a copy of your packing slip.

SOWL Returns: De Run 5303,
5503 LW Veldhoven, Netherlands

Kindly note that to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You bear the costs for the return shipment. The costs depend on the shipping service provider you have chosen. We will not reimburse lost returns without proof of shipment with a track & trace code. This can also happen if the items are not returned in time.

Damages and issues

Please check your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept back items which were bought on sale or at a special price.